Roles and Responsibilities

1. Responsible for setting up the service network for the region.

2. Handling the customer complaints across dealer network to reduce customer dissatisfaction.

3. Training of service team at the dealerships - Both technical and soft skills

4. Responsible for after sales support and spares.

5. Ensuring dealer profitability and Standard Operating Procedures at dealership end

Desired Candidate Profile

1. Experience in Auto OEM companies with experience in Service, Spares and Training