-Working Knowledge of Two Wheelers Industry ( Preferred Electric 2 wheelers )
-Hands on experience in operating DMS and Imparting training to the dealers.
-Remote Technical assistance to dealer technicians for Quick Concern resolutions
-Follow up & Closure of Open Service Job Card closure with defined TAT.
-Follow up with dealer for closure of customer concern reported on CRM with defined TAT.
-Coordination with dealers for Service Campaign activities execution and its closure as per the given Plan.
-Dealers queries management and timely resolutions of the issues.
-Dealer Service Performance Evaluation & Review.
-Verification of Hold Claims and guidance to dealer to provide necessary supporting for Job Card closure:
-Managing Q&A related to Hold Claims & education/awareness to dealers on Warranty Policy and guidelines time to time.
-Weekly Spare Stock review & ensuring adherence of Minimum Stock Level.
-Supporting dealers in processing claims documents, reconciling product warranty receivables.
-Defective part verification at dealers and ensuring return shipment of Defective Parts